Communicating with Employees – what are the best tools and strategies?

In the current recession, anxiety is high and employees are constantly seeking updates from employers about office news, new business developments and the stability of their jobs.

It is more important now than ever to form open lines of communication between senior management and staff to answer questions, calm concerns and ensure everyone is staying informed. Initiating tools and strategies to build internal communication can have many benefits including a boost in company morale in a time when employees feel uncertain about the future.

There are several tools available to small, medium or large employers for communicating with employees, especially with the growth of online social networking.

Weekly Staff Meetings – Staff meetings conducted once a week are a great way to open the floor for conversation among staff and senior management. While this may be a common practice in many small businesses and firms, most often these meetings are not being utilized to their full potential. Management should prepare an agenda, even if it’s simply an informal list of topics to be covered. This keeps the meeting on target and ensures that nothing is left out. This time should be used to make announcements, ask and answer any questions or concerns employees have and listen to any ideas staff may have for improvements in various aspects of the company.

Webcasts – Companies can use webcasts internally to create a sense of pride among employees, keep employees engaged, boost morale and cross-sell information, other departments and services. The webcasts can be posted on the company Web site and emailed to all staff with a short note from the executive who participated in the webcast thanking employees for their hard work and encouraging them to continue producing strong results. Some general topics internal webcasts can follow include: new company initiatives, best practices, information post-crisis and state of the industry.

E-Newsletters – electronic newsletters can be posted to your company Web site, emailed to staff and link to other social media sites. A newsletter helps educate and inform your employees about news and updates related to your company and/or industry.

Company Facebook pages/groups – Businesses can create Facebook pages and groups that employees can join and engage in conversations with one another and senior management who administer the pages/groups. This is a great tool for large businesses with various departments to use since employees in different departments may not have the opportunity to talk and get to know each other. This is also a place where senior management can upload information about company events, news and updates.

Company Twitter accounts – Twitter is the fastest growing social media channel currently being used, and it is guaranteed that some of your employees are already using it. If a manager starts a Twitter account on behalf of the company, employees can follow that feed and have up-to-date information about what is going on for the company in terms of client updates, event updates, office information, etc. This is a great tool for employees who work remotely or travel often, so they are always up to speed on office happenings.

What are some of the tools your company uses to keep employees informed and lines of communication open? How active is senior management at your company in communicating with other employees and staff?